Shipping & Returns

Shipping Policy

Orders for in-stock items are processed with 48 hours of receipt and shipped within 1-3 business days thereafter. We do not ship on Saturdays, Sundays, or holidays. Any orders placed on Saturday or Sunday will be processed the next business day.

Shipments will be shipped via UPS. UPS requires a physical address. All packages that we ship are insured for the purchase price.

Shipping Delays/Out of Stock Items

We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery error. In order to ensure your order arrives promptly please review all information submitted before processing orders. The customer is subsequently responsible for shipping and handling charges in order to reship their package.

Occasionally, an item will be out of stock. Out of stock orders will be cancelled immediately and funds will be refunded . We do not offer backorders.

Cancellations

Cancellations must be made within 1 hour of the order being placed. Please email or call customer service in order to cancel your order.

Please allow 2 to 3 business days for your account to be successfully refunded minus shipping charges. You will be notified via email with a confirmation once a refund has been issued.

Returns

We want all of our customers to be happy with their items. We suggest to our customers to review our descriptions and size charts on our product pages. In order to do a return, the item must meet the return eligibility requirements, which are:

1. The item has not been used (we can't take back a used item--this means items that have been worn or have had their tags removed.)
2. If the item comes back from a smoking home we can not take it back.
3. Lingerie can not be returned under any circumstances due to sanitary reasons.

Restocking fee for returns is 25%. Restocking fees are applied to all returns unless item is defective.
(We will not process an exchange or refund before we have received the original item back in stock.)

Refusal of Package

This is the same as an unauthorized return. If you refuse an order a 25% restocking fee will be accessed plus shipping charges.
 

Incorrect Shipping Address Provided

My Arm Candy Boutique charges a 25% restocking fee for orders returned to us or re-routed due to incorrect addresses providided by customers.

Damage Policy

All of our items pass a rigorous inspection before shipment to insure that everything is included in your order and items are free from damage. Therefore, any damge to the item occurred during the shipping process. If you receive a damaged item, you must contact us withing 3 days of receiving it so that we may file a damage report with the shipping company and make arrangements to refund or replace your damaged item. If your item arrives damaged, you must keep all shipping and packaging materials until further notice.